FAQs

Green Slice FAQ

Orders are shipped 2 or 3 Day Air or Ground from Vermont, and carefully packaged in a thermal lunch bag with reusable cold packs to stay refrigerated until the time of delivery. The majority of our orders are processed within 1 business day after the order has been placed. The order placing cut off is Wednesday at 10:00 AM EST to ensure delivery before Sunday. Deliveries are made Tuesdays through Saturdays only.

 

You will receive 3 emails from Green Slice, an order confirmation, a shipping notification with your tracking number so you can follow the progress of your order, and a delivery notification. You are not required to sign for deliveries. If you feel like you've been waiting for your order a long time, or that the product in your delivery is not suitable for consumption, please email us at hello@greenslicefoods.com and we'll back get to you within 24 hours.

We aim to provide a great experience every time, but even we can experience the off day occasionally. We don’t want you to be bummed out so if you are dissatisfied for any reason, please contact us at hello@greenslicefoods.com within 24 hours of receiving your Green Slice products. Depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that item. We may require photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit or refund. We ship perishable products that cannot be restocked or resold, which is why we do not accept returns.

The best way to guarantee a great experience is to review our shipping guidelines and keep them in mind when placing orders. If you have an issue that isn't covered below, let us know and we'll help work through a solution. Thank you!

Shipping Accuracy: Check your addresses carefully! Our Return Policy extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address on the confirmed order acknowledgement. If you entered an incorrect delivery address during the checkout process there is a small window of time where you can notify us and correct it. Contact us at hello@greenslicefoods.com as soon as possible to request a delivery address change, in most cases we can accommodate such requests before an order is processed.

Processing & Delivery: The majority of our orders are processed within 1 business day after the order has been placed. Orders are shipped 2 or 3 Day Air or Ground, depending on your location. The order placing cut off is Wednesday at 10:00 AM EST to receive delivery the same week. Deliveries are made Tuesdays through Saturdays only.

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 24 hours from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer.

Handling and Freshness: All products shipped from Green Slice Foods are shipped from Vermont in a thermal lunch bag with reusable ice packs. If you will not be home at the time of delivery for your order, we strongly suggest you have your items shipped to your work or to a friend/neighbor/family member who can refrigerate your foods on delivery. We are not responsible for items that are left out in the heat for hours after delivery. Other defects must be reported within 24 hours from receipt of order.

Tracking Orders: When your order is ready to be shipped, you will receive a shipment confirmation email. The majority of our orders are shipped within 1 business day after the order has been placed. The email will contain shipping and tracking details.

Vegan Charcuterie Board

Yes, all of our foods are USDA organic; certified organic by ECOCERT.

Yes! We do not use any GMO ingredients in our foods. All our Green Slice Foods are USDA organic certified. If a food has a certified organic label, it is inherently “GMO-free” ― this is one of the many strict guidelines set forth by the USDA. The United States government does NOT allow companies to label products Certified Organic if they contain genetically modified foods.

Yes, none of our Green Slice Foods contain any type of soy, tempeh, or soybean oil. All Green Slice products are and will always be soy free. Love soy or hate soy, it’s actually the controversial little legume. Soy-based products contain high amounts of phytoestrogens that can be harmful to your body. There is conflicting research regarding its effects on cancer, and recently the Food and Drug Administration proposed a rule to revoke a health claim related to soy protein and heart disease. Most soy comes in the form of highly processed soy protein isolates or soy lecithin, one of the most widely used food additives on the market today. Soy-based allergies have increased 50% since 1996, and almost all soybeans grown today are genetically modified. In addition, the soybean industry is causing more destruction to the environment than probably any other crop on the planet. If you choose to eat soy foods, you will find the most benefit from eating small quantities of organically-grown, whole-food, fermented soy, like real soy sauce, miso, tempeh, or natto, the way Asian people have safely enjoyed soy for millennia. Green Slice is made in a facility that also makes products containing soy ingredients.

Green Slice Mixed Garden Deli Slices, and Green Slice Veggeroni Deli Slices are gluten free, soy free, organic, and vegan. Green Slice is made in facility that also makes products containing wheat ingredients.

Yes, all Green Slice Foods are dairy-free, lactose-free and casein-free, and made in a facility that does not use any dairy ingredients.

Yes. Green Slice does not contain any meat and is made in a 100% meat-free and dairy-free facility.

Green Slice unrounded protein info:
Veggeroni organic meatless deli slices: 7.48g protein per 100g
Mixed Garden organic meatless deli slices: 7.48g protein per 100g
Applewood Smoked organic meatless deli slices: 5.09g protein per 100g
Pistachio organic meatless deli slices: 5.09g protein per 100g
Organic Veggie Dogs: 7.47g protein per 100g

Yes! The ketogenic diet is a high-fat, adequate-protein, low-carbohydrate diet.
One Green Slice Veggie Dog has 11g total fat, 3g of protein, and zero carbs

All Green Slice Foods are Certified Halal by Halal Correct, but we are currently still in the process of getting Kosher certified. Stay tuned.

Absolutely. Our products are organic and perishable and should always be stored in the fridge.

Green Slice Organic Veggie Dogs can be frozen for up to one year. Freezing the deli slices is not recommended but entirely possible.

Absolutely, all our Green Slice Foods have been fully cooked, but our organic Veggie Dogs taste best when heated.

Our recommendation to enjoy Green Slice Foods within 3-5 days of opening is for best quality only – after that, the food’s texture, color, and flavor may change because of its contact with oxygen, but in most cases, it could still be safe to consume if it has been kept continuously refrigerated.

Yes, all our eggs in our organic Veggie Dogs and organic vegetarian Deli Slices come from organically pasture-raised chickens that are fed a mix of clover, grass, and minerals. The results are leaner birds that get lots of exercise, fresh air, and water; this also means their eggs are more flavorful. They scratch, eat only from the pasture, and chase grasshoppers. “Just like nature intended.”

Green Slice Foods LLC is nestled in the Green Mountains, in Richmond, Vermont, USA.

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